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user_e1a6f2
1st Topic

Visitor

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4 Messages

Tuesday, February 4th, 2025 5:25 PM

xfinity rewards not working

When I try to access rewards, it shows the tour tab and then after that it only gives me an option to chat with assistant and doesnt load my rewards page. Help would be appreciated

Question

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Updated 

4 months ago

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XfinityJamesC

Official Employee

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2.2K Messages

4 months ago

Greetings, @user_e1a6f2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this issue with the Xfinity Rewards page. You have definitely come to the right place for assistance.

 

Is this happening online or through the Xfinity app? How long has it been since you were able to access your Rewards page?

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user_e1a6f2

Visitor

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4 Messages

It happens through the app and online both. I havent checked my rewards in quite a while and started trying last week. Ive been getting the same thing since ive been trying since last week.

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4 months ago

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XfinityJamesC

Official Employee

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2.2K Messages

Thank you for clarifying, @user_e1a6f2. Is this also happening on multiple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_e1a6f2

Visitor

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4 Messages

Yes it happens on my iPhone and macbook

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4 months ago

0

XfinityAdrienne

Official Employee

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1.3K Messages

Thank you so much for clarifying that for us, @user_e1a6f2! I would recommend clearing the browser cache and cookies, and then try again. Please let us know if that helps resolve. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_e1a6f2

Visitor

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4 Messages

That didnt help unfortunately. I tried it on another browser as well

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4 months ago

0

robert0113

Regular Visitor

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22 Messages

4 months ago

I have called 4 times to clarify my rewards program and received 4 different conflicting answers.  I can only conclude this is a poorly managed company.  

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XfinityRoberto

Official Employee

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1.8K Messages

Hi there @robert0113. Thank you so much for your recent comment. I am sorry to hear that you have not been able to get your Rewards concerns addressed. You are in the right place and we are happy to assist you. What is going on with your Xfinity Rewards? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

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