1 Message
Xfinity Rewards not Showing/Wrong Tier
I’ve been with Xfinity for a little more than two years now, but I’ve had to move from apartment to apartment during that time span. Keeping the same service, just transferring it. Despite this, the original account I had has completely vanished. Not allowing me to claim that year of time, thus, not allowing me to move up in tiers. Correlated to this issue, I have not had access to my rewards for a few months either. Everytime I click on my rewards, it’s just a blank screen with my name. I have exhausted every single option.
XfinityJamesC
Official Employee
•
2.1K Messages
10 months ago
Greetings, @user_7txjyd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with Xfinity Rewards, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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