Xfinity Rewards not showing

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_rajxmq Good morning! We appreciate you taking the time to reach out this morning regarding your rewards. That can definitely be alarming not seeing anything. I'm happy to help get this taken care of. Are there any troubleshooting steps you have already tried? Clearing your cache and cookies? Restarting your device? Also, does it give you any history of previous redemptions?

@user_rajxmq Shoot! Okay, I'll need to take a look on my end. To get started, can you please send a Direct Message with your name, the service address, and the User ID you are logging in with? 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it