Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
This is still a problem. Had no problems last month, but as of July 2023 I can't access rewards at all. I've tried on my laptop and the link through the Xfinity app. It just never actually loads and connects. Another fine example of great customer appreciation from this company.
Hello @unipark21, thank you for reaching out to us on our community forums. Are you having this issue when trying to access Xfinity Rewards using the primary username on your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_a491e2 Hi there, let's take a closer look at this issue. Please send us a private message with your full name and service address.
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
Are you logging in with the Primary UserID? Double check on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Also see https://www.xfinity.com/support/articles/xfinity-rewards-faq.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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unipark21
New Poster
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6 Messages
1 year ago
This is still a problem. Had no problems last month, but as of July 2023 I can't access rewards at all. I've tried on my laptop and the link through the Xfinity app. It just never actually loads and connects. Another fine example of great customer appreciation from this company.
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