Visitor

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1 Message

Wednesday, July 12th, 2023 4:07 PM

Closed

xfinity rewards - no access

For over a week, just a black screen with dots. Would really like to access. Help!

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Selected Oldest First

Expert

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118K Messages

3 years ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

3 years ago

@user_6c0f76 Good afternoon! Thank you for reaching out to our Community Forums Team. I can see how not being able to get into your rewards would be frustrating. I would be delighted to assist you in getting into your account so you can enjoy your rewards. Before we begin, can you tell me what kind of device you are on, and any troubleshooting steps you have already tried? This way we don't repeat the same steps. 

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