Frequent Visitor
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7 Messages
Xfinity Rewards newsletter emailed confusing information
Yesterday, the new Xfinity Rewards newsletter was emailed out with subject Your new rewards are in: August 2025
It stated: Enjoy a$10 GameStop e-gift card just for being an Xfinity Rewards member. Available 8/22–8/26 or while supplies last. Act fast! (screenshot at the bottom)
Since yesterday was 8/21, I waited until this morning... but it did not show up on the https://customer.xfinity.com/rewards site.
I called customer service, but there is none for the rewards department, so somebody in billing had to help me.
They said that they could see it, but I might have to wait.
Later that morning it showed up for a few minutes:
There was nothing to click on, and then it disappeared at noon :-(
This is currently all I see (halfway through the day of 8/22):
Where is the $10 e-card that was promised in the Xfinity Rewards newsletter?
XfinityEricB
Official Employee
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2.5K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.8K Messages
2 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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user_t2i803
Visitor
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1 Message
1 day ago
I'm watching videos then I come across Xfinity rewards about the GameStop e gift card so I get on Xfinity rewards it says no longer available but on the video it says 8/22 to 8/26 so can you please fix it for me
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