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courtstevez
1st Topic

6 Messages

Friday, July 12th, 2024 3:06 PM

Closed

Xfinity rewards never works

When I'm on the app it'll show the rewards I quality for but when I sign in to claim them I'm met with a blank page.

It has always been like that. I tried to sign up for this apple watch offer and the agent on chat can see I quality for it but when I went on my rewards to get the promo code the page was blank. It has been like this for as long as I can remember. When ever I inquire about it I'm sent in circles and no one can help me . I'm being failed by customer service constantly and at this point its making me want to cancel my services with xfinity. Can someone please help me fix this?

Question

 • 

Updated 

10 months ago

42

1

0

CCKrista

Retired Employee

 • 

1.5K Messages

10 months ago

Hello @user_ryq8cl, thank you for taking the time to reach out on social media.  I understand your concern with the rewards, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

6

0

courtstevez

6 Messages

I did that already at 8:30 AM today 7/12 and I was transferred back to back at least 11 different times up until 5 minuets ago. I just wasted 3 and a half hours of my time doing exactly that and I still cannot access my rewards. I need actual help, and if I cannot access my rewards as a Diamond member or even get proper help I have no other choice but to terminate my relationship with xfinity. I don't feel valued as a customer anymore. 

10 months ago

0

CCKrista

Retired Employee

 • 

1.5K Messages

@user_ryq8cl we would hate to lose you as a customer and hope we can continue to work with you to bring you the amazing entertainment options Xfinity has to offer.

 

You've reached the Digital Care team at the corporate level, and I'd be happy to help with your rewards. Was a ticket created during your interactions earlier today? 

10 months ago

0

courtstevez

6 Messages

I don't know if anything was created I just kept getting transferred to the wrong departments over and over and over again, and no one would help me. 

10 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

courtstevez, I can take a look for you and see what we can do. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

 

Here's the detailed steps to direct message us: 

 

  • Click "Sign In" if necessary

 

  • Click the "Direct Message” icon (upper right corner of this page)

 

  • Click the "New message" (pencil and paper) icon

 

  • Type "Xfinity Support" in thetoline and select "Xfinity Support" from the drop-down list 

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

courtstevez

6 Messages

I've done that 5 different times and every single time, I am asked to hold and they transfer me to different teams. This will happen for about about 2 hours straight until I just give up. I've tried requesting a call back so I can speak to someone on the phone, and every time I do, they never call me . Its just getting frustrating . I just want to use my rewards, I even got the smart watch deal sent to my address and I STILL cannot access my rewards. I don't get what's happening. 

10 months ago

0

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