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user_lqdjqm
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Visitor

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7 Messages

Thursday, June 18th, 2026 7:26 PM

Xfinity Rewards Minion-themed movie night, Pick 1 of 3

The NEW reward populated.  I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015).  However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward.  It is also not available to re-claim.  Can someone from Xfinity look into this ? 

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2 hours ago

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Oldest First
Selected Oldest First
XfinityAlfonso

Official Employee

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2.6K Messages

11 hours ago

Hey there user_lqdjqm thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! We love that you are a fan of the Despicable Me franchise, and would be happy to help ensure that the proper Xfinity Membership reward is provided. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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ghoofie

Contributor

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227 Messages

3 hours ago

Same here .  I did chat FIVE times and each time tbey say they took care of it and will see the reward in 60 minutes .   Never happens.

Do they lie just to end your chat ?

(edited)

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XfinityVianney

Official Employee

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2.7K Messages

 

ghoofie, I know this has been frustrating, but I do see the ticket we created for you is still open. I'll keep an eye out on my end for any progress or changes. Thank you for all your patience along the way. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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ghoofie

Contributor

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227 Messages

@XfinityVianney​  I think the entire redeeming rewards needs an over haul. Seems to be ongoing issues redeeming and phone support and certainly live chat know little to be helpful.

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2 hours ago

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XfinityVianney

Official Employee

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2.7K Messages

 

ghoofie, I understand the process didn't go as seamlessly as we planned, but we'll follow up here and keep you in the loop each step of the way. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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