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frankc21
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Conversationalist

12 Messages

Thursday, January 2nd, 2025 2:16 AM

Xfinity Rewards GolfPass Video

There was a GolfPass Video Reward for $4.99/year in my account. Unfortunately, it is no longer available even though I do remember the deadline was January 7th, 2025. Could a code be provided or credit so that I could sign up for 1 year? Thank you.

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20 hours ago

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XfinityAldrik

Official Employee

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1.8K Messages

3 days ago

Thank you for reaching out to us @frankc21! We can certainly take a further look at the account and see what options are available. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_aa8wyv

2 Messages

2 days ago

This happened to me as well.

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frankc21

12 Messages

@user_aa8wyv​ For real...Customer service has been horrendous in trying to help me. Whether call, email, DMs here, chat - the absolute worst when it comes to understanding the issue and providing a resolution. I've never dealt with such awful and incompetent CS in my life. 

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2 days ago

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frankc21

12 Messages

@user_aa8wyv​ I sent them a screenshot that said "Join by Jan 7th 2025" and they said I'm not understanding that statement since it means that I will have the reward available on Jan 7th not that I have to redeem the reward by then. Comprehension issues here since that is not what it means by any stretch. 

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2 days ago

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user_aa8wyv

2 Messages

Yeah it is difficult dealing with them sometimes. I'm now trying to get back to the Rewards page and I keep getting asked to enter my password, so the website has issues as well. I intended to go back and redeem that GolfPass deal and thought I had still had time to do it but then it was gone. I'm sure that's what you intended to do as well. I guess I can only hope they offer it again at some point.

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20 hours ago

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