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user_nqflhh
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8 Messages

Saturday, July 20th, 2024 7:21 PM

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Xfinity Rewards Error Message

I am eligible for the program but keep getting a neesage I am not eligible.  I have a confirmation email. We applied and sent my husband's DD214 to verify. 

Question

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Updated 

11 months ago

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XfinityThomasA

Official Employee

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2.5K Messages

11 months ago

 

Thank you for joining us on the Xfinity Forums, user_nqflhh. The Rewards program is amazing and our way of saying thank you for choosing Xfinity. Xfinity Rewards is a program just for Xfinity customers. It's free to join! You must be at least 18 years old and be the primary user on a current Xfinity account in good standing. The longer you’re an Xfinity customer, the more you get!

 

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user_nqflhh

8 Messages

I sm a current member, the primary account holder, at least 18 and my account is in good standing. I meet all of the requirements.  My rewards account was also upgraded because of my husband's veteran status. Why am I getting an error that says my account is not eligible?

11 months ago

0

XfinityThomasA

Official Employee

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2.5K Messages

I understand you mentioned you have a confirmation email, and that your rewards account was upgraded. Can you walk me through the steps you're taking that prompts this error message? @user_nqflhh

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_nqflhh

8 Messages

I go to xfinity rewards page and log in. I get a message that says my account is not eligible for the program.

11 months ago

0

XfinityThomasA

Official Employee

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2.5K Messages

Can you double-check your login username to be sure it's entered in correctly? Have you tried clearing the cache and cookies on your device? user_nqflhh

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_nqflhh

8 Messages

I have spoken to several reps over the phone and was assured this would be taken care of, to no avail.

11 months ago

0

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