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user_1dgcoi
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10/15/2026 4:46 PM

Xfinity rewards Dunkin’ Donuts fandango promo gone

Hi, 

I clicked on the offer, but didn’t grab a picture of the promo code and when I tried to go back to get the code, I was met with I’m not eligible for this something something.. I haven’t even redeemed the code, but now I can’t access it at all. 

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6 hours ago

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XfinityThomasC

Official Employee

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3.7K Messages

11 hours ago

Hello, @user_1dgcoi I'm sorry to say if not listed, it’s no longer available. You should check to make sure you haven't already redeemed the promo code as some codes are one-time use, account-specific, or limited-time and may be expired or restricted. We're not able to retrieve these codes for customers. We may be able to reach out to the membership team, but it's not a guarantee they will be able to provide a new code. 

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user_1dgcoi

Visitor

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2 Messages

@XfinityThomasC​ I haven’t redeemed the code. I forgot to grab it before proceeding to the next screen and when I went back to get the code, it then said the promo isn’t available. 

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6 hours ago

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XfinityDilary

Official Employee

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3.9K Messages

 

user_1dgcoi. Let’s take a closer look on our end and see what options we have to help with this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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6 hours ago

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