Visitor
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2 Messages
Xfinity Rewards Diamond member
Hello, I’ve been an Xfinity customer for over 20 years now. I recently signed up for a new Xfinity internet plan as my previous one was on a contract and expiring. The new plan created a new account for me which makes it seem like I’m a new Xfinity customer and therefore prevents me from signing up for the rewards program for some reason. My old account is now inactive but that was active for 20 years and I was therefore a Diamond tier member and eligible for free Peacock. How do I get my new account to sign up for the Rewards program and still maintain the Diamond tier status?
Thanks,
[Edited: "Personal Information"]
user_cditbd
Visitor
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2 Messages
1 day ago
I’m having similar issue and cannot restore my reward status. Can someone from
the team help?
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XfinityPaula
Official Employee
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1.8K Messages
1 day ago
Good morning user_x3u8vi. Thank you for sharing the trouble with us and reaching out to us on our Xfinity Forums. It's an honor to have you as a customer for so many years. We truly appreciate you being with Xfinity. I'm sorry that you are finding trouble with your Xfinity Rewards tier. Based on the details it seems that when moving to the new plan, the offer was only for new customers causing a new account to be created. When the new account was created it sees you as a new customer removing the Diamond tier rewards status and moving the account eligibility to the silver tier. How long ago was the new account created? Is the new account and old account under the same name?
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user_d0yo4l
Visitor
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1 Message
1 day ago
Amazingly my "agent" was named duamond. Got literally in the same spot in was in 9 months ago?? They owe me a credit that was authorized but...
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