Xfinity Rewards Diamond member

user_cditbd feel free to send us a direct message, so we can take a closer look at your Xfinity Rewards account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

I was just told by my representative from Xfinity that I'm a diamond member and qualify for a $300 Android smartwatch and I was to go online and claim it there is nothing I can see that offers me that option there's a lot of reviews and things but he said you couldn't stay on the line and he'd call me back later this isn't the kind of help I expect from Xfinity that he wouldn't stay on the phone till we finished our conversation he's the one that told me about the that I'm a diamond member and I qualify for this free Android watch so I'd like my reward and it's so difficult to make out your website I am having difficulty can someone call me and help me [Edited: Personal Information] thank you 

The new account was created on 1/1/26. Yes, the new account and old account are under the same name and home address. Let me know what other info you may need.

user_x3u8vi 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

@bthetoy NOW Internet is not eligible for Xfinity membership on its own. However, if a customer has NOW Internet along with other qualifying services such as Xfinity TV or Xfinity Mobile, they can qualify for membership benefits. Additionally, existing Xfinity customers who downgrade to prepaid NOW services will lose their Xfinity membership status.