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user_4da48d
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Sunday, July 30th, 2023 8:50 PM

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Xfinity rewards debit card not working

I received an Xfinity rewards card in December 2022 for $150. I called the number on the card and activated it. 
I tried to use it at Walmart and several gas stations, but it was declined each time.

I called the number on the card and confirmed that it is activated and has a balance of $150.

What do I need to do to get it to work?

Thank you.

Question

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Updated 

2 years ago

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XfinityAnthonyT

Official Employee

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1K Messages

2 years ago

Hey there, is there an expiration date anywhere on the card? Typically they would only be valid for a year. Are you trying to use the card online or in person?

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user_4da48d

3 Messages

@XfinityAnthonyT​ 

Hi Anthony,

The card is valid until December 2023. I tried using it in person at Walmart and several gas stations, but it was declined each time.

2 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_4da48d In that case, let's see what else we can do here for you. Please send us a private message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

user_4da48d

3 Messages

2 years ago

Hi everyone,

I’ve spoken with several xfinity representatives about this issue. Everyone has been very helpful, and the last representative I spoke with suggested using the rewards card as a credit card instead of a debit card and it works! Try that if you’re having trouble using the card as a debit card. Hope this helps! 

1

CCJodie

Problem Solver

 • 

1.3K Messages

Glad we got this all figured out for you and than you for providing an update! 

I no longer work for Comcast.

2 years ago

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