Xfinity Rewards Astros 5/18 Not Received

user_39674b Thanks for posting on our Community Forums. I'm sorry to hear that you have not received the tickets. Our team can create a case to have our backend team look further into this for you. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

user_39674b thank you for sending the direct message, I'll follow with you there to get the request opened for our awesome Xfinity Rewards experts to get the Astro tickets issue resolved.