Xfinity Rewards Account

I’ve been a loyal Xfinity customer for nearly 10 years. In August 2024, after moving to a new address, I lost access to my long-standing Xfinity Rewards account. Ever since, whenever I try to access the rewards page, I receive an error message stating that I’m not eligible for Xfinity Rewards—despite having been a member for over 8 years.

Over the past 9 months, I’ve contacted numerous Xfinity customer service representatives in an effort to recover my account. Unfortunately, none of the suggested troubleshooting steps have resolved the issue, and I’ve received little meaningful support.

I recently discovered this support forum and am posting here in hopes of finally getting help to restore my original Xfinity Rewards account, which included many valuable perks.

Thank you in advance for your assistance.

Responses

XfinityShawn

Official Employee

•

1.5K Messages

1 day ago

user_gnbf8c We can help you with your Xfinity rewards concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_gnbf8c

Xfinity Rewards Account

XfinityShawn

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