2 Messages
Xfinity Rewards access
Hello.
I've had my account for a while now and I signed up for Xfinity Rewards some time ago too. I still get update emails about my rewards but when I try to go to the rewards page I get this message: "We can't offer you rewards right now".
So far the only thing I've gotten is generic messages about not being eligible or not being the primary person on the account when I'm already part of the program and the only person in the account.
XfinityAdrienne
Official Employee
•
1.3K Messages
9 months ago
Hey there, user_p36fai! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the troubles with accessing the Xfinity Rewards program. If you are the primary user, we can certainly dive into the account to find the reason why you are unable to access the rewards. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
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user_p36fai
2 Messages
9 months ago
I got a message saying my ticket got closed, no more information. My issue has NOT been resolved.
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