Xfinity reward movie purchase

That's unique, I've never heard of that error. Could you direct message us your full name and address? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@PamFon I am glad we were able to help you with your download concerns today. Our team is always here for you if you should need us in the future.