7 Messages
Xfinity Reward for free Peacock Premium never worked
Hello, I claimed my Xfinity Reward for free Peacock Premium several months ago. I am a platinum member. I never got a "banner" on Xfinity Assistant to activate the deal. I've been in limbo for a long time. I called Xfinity on August 10 (a month ago) and they opened a ticket. I was on the phone for over an hour with them; they didn't speak English well. They told me to wait 24-72 hours and we would receive an email. Never got it. I do have an ECM ticket number but nothing has happened. I need a MANAGER to help at this point. Basically, I need someone who can help get us the claimed Xfinity Reward for free Peacock Premium. This has been beyond frustrating.
XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Hello @user_82049c Thank you so much for reaching out to us here for help with the reward. I am terribly sorry for the delay that you have experienced and the lack of assistance. I promise you are with the right team for help, and we will make sure that you have your offer asap. Since you already have an ECM ticket in place that will help us move along the issue with the repair team. We have to work on the issue based on your specific account details so if you would please send us a direct message with your name and service I will be able to connect with the repair teams and resolve this trouble. Please also include the Xfinity ID or email address you are using to access the account.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0
XfinityKrista
Official Employee
•
1.5K Messages
2 years ago
Hello, thank you for taking the time to reach out on social media. I understand your concern with Peacock, and I'd like the opportunity to check into that for you.
To access your account information will you please provide your name if different from the account holder, and the full service address including city, state and zip code?
5
0