Skip to main content

    Support

    Offers

U
user_73f8f0
1st Topic
1st Like
Originator

Visitor

 • 

1 Message

Sunday, November 28th, 2021 8:32 PM

Closed

Xfinity reward center

https://xfinityincentivetracker.com/contact

Did anybody successfully in reaching an xfinity incentive representative? 

I have been trying to resolve my visa prepaid reward card issue since august (3-4 months already). No luck reaching anybody. Can we escalate to higher management? 

Question

 • 

Updated 

3 years ago

4K

7

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityMary

Official Employee

 • 

271 Messages

3 years ago

@user_73f8f0

 

Hi there! I am sorry to hear that you are experiencing some issues with contacting the Incentive Team for assistance with a promotion. While reaching out to the Incentive team is the way to get this resolved, I would be more than happy to review your account to see how we can help! 

 

For help, can you please send our team a Private Chat Message with your full name and address? To send us a Private Chat Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a chat session.

0

0

2022Missy

Visitor

 • 

1 Message

3 years ago

Wow the Incentive Department customer service agent is so difficult to get hold of!!

Sent an email 4 days ago, no response, 

Called and selected callback option, no callback 3 hours later.

Called again, waited on hold on loud piano repetitive music for 31 minutes and then got hung up on.... so frustrating!

How do I get in touch with an agent???

4

CCJoshua1

Problem Solver

 • 

567 Messages

Hello, @user_2c90cd, and thanks for bringing this to our attention. We understand it can be difficult to get in touch with a specific team. While they are the best place to resolve these issues, we'd be more than happy to help with taking a look. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

 

I no longer work for Comcast.

3 years ago

0

user_9e253b

Visitor

 • 

1 Message

@2022Missy​ 

piano music makes you hang up : )

3 years ago

0

user_8641cb

Visitor

 • 

3 Messages

@2022Missy​ The same thing just happened to me. Emailed, no response. Was on hold for 40 minutes then got hung up on. I just want to know why I did not receive my full incentive for my BYOD promotion.

3 years ago

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hello user_8641cb, please reach out directly to Xfinity Mobile team. The expert mobile team can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3CKnZdO. Scroll down to the bottom of the support page and click "Ask Xfinity". If you have any further questions or concerns, please don't hesitate to reach out.

I no longer work for Comcast.

3 years ago

0

user_04382c

Visitor

 • 

1 Message

3 years ago

Hello , I am also having a problem resolving problems with promotions with Xfinity Mobile and contacting the Incentive Department. Please help..

1

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hi user_04382c, please reach out directly to Xfinity Mobile team. The expert mobile team can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3CKnZdO. Scroll down to the bottom of the support page and click "Ask Xfinity". If you have any further questions or concerns, please don't hesitate to reach out.

I no longer work for Comcast.

3 years ago

0

user_54d1f3

Visitor

 • 

1 Message

3 years ago

I am having the same issue. I have a $75 referral reward gift card that was shipped to my address last summer but I have never received it.
I tried to reach out to the Xfinity reward center but I was never been able to get in touch with them. Can anyone help with this issue?

1

0

CCBiancaB

Problem Solver

 • 

574 Messages

Hi, @user_54d1f3! We're happy to check the status of the gift card that was sent. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

I no longer work for Comcast.

3 years ago

0

user_8f3bbf

Visitor

 • 

1 Message

3 years ago

I have a question as to how I can redeem a reward before I am actually eligible for the reward. I added a phone to my plan and clicked to redeem the $100 prepaid card, but was just told that I had to redeem it before I added the line. This doesn’t make sense to me and it also took them 2 months of calling and talking to them, just to tell me I can’t receive the card. I added 2 lines in November to my plan and I am only going to receive 1 card, even though my account shows that I was eligible for both cards

1

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Thank you so much for reaching out to us @user_8f3bbf. Appreciate you taking time to reach out to us here! Happy to help you investigate the options for the reward. Is this for your Xfinity Mobile account by chance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_de2889

Visitor

 • 

1 Message

3 years ago

I have the same problem. After numerous calls. I finally escalated the issue and I was given a ticket number. I was told xfinity would call or email within a week to update me. After a week I have not heard anything back. I call them again and I was put on indefinite hold. At this time, I am feeling this was a scam. I am thinking of disconnecting all of my services with this company. This is so frustrating and I have already wasted hours trying to get this resolved. This is embarrassing. 

1

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hi there, @user_de2889, I am sorry to hear you have not heard back from us regarding the ticket. You are in the right place and I am happy to look into this issue for you. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f3b444

Visitor

 • 

1 Message

3 years ago

I am also unable to reach anyone in the Incentive/Rewards center. I've called several times. I hold for more than 30 minutes. At the 32 minute mark the call is dropped every time. When I contact Xfinity Customer Service, I am referred back to the Incentive/Rewards Department. It is evident that there is an issue. Is no one concerned about the quality of Customer Service being provided by this department? Please advise how we can actually be assisted. I am a new and already frustrated customer.

1

0

CCValerie

Official Employee

 • 

974 Messages

HI there, @user_f3b444, thank you for taking the time to post and share you experience with us. This is certainly not the feeling we would want any of our valued and loyal customers feeling. Please rest assured you have reached the right team for assistance. Please send us a direct message and we can look further into this for you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here