xFinity Returns Page Is White

Clearing cache is browser specific. When I said it happens on all browsers your logic goes out the window. 

My apologies for the confusion, there are no reported issues with the returns website @trustpuppy3. The site is working and the issue you are encountering is not replicable. Clearing cache and cookies is a first step to troubleshooting this issue. Seeing if the issue is present on other devices is also necessary for troubleshooting. 

Are you able to sign into the account using a different username? If the username used on the returns site is not a primary or manager username on the account, it will not have access to setting up the return. For more information on user roles and permissions, we have this really handy article.

Were the other sites shared in the comment above working?

You have no idea what you're doing and should be retrained so let me educate you. When something doesn't work on all browsers, it's not a cache issue. Caching is browser specific, not computer specific so get that part right. This doesn't surprise me though, xFinity has outsourced all their support to other cheaper countries where the skill set is null and void. 

They are replicable because I've seen other people talking about it but I digress. 

I completely understand you concerns @trustpuppy3, and while clearing the cache/cookies may not resolve the issue, its just one small step in helping us narrow down what could be causing the issue. 

Any agent you work with here is a direct employee and a member of the corporate team here at Xfinity. Rest assured you are in good hands, and if you are still having trouble after clearing the cache and verifying the login credentials, please let us know.