Hello @Lorip1 Looks like on your last post we requested you to send us a DM. Please make sure to follow the step by step below exactly. If you direct your message to an individual agent rather than "Xfinity Support" the message will not be received by our team.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
XfinityMatthew
Official Employee
•
2.1K Messages
30 minutes ago
Hello @Lorip1 Looks like on your last post we requested you to send us a DM. Please make sure to follow the step by step below exactly. If you direct your message to an individual agent rather than "Xfinity Support" the message will not be received by our team.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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