Visitor
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1 Message
Xfinity request for customer mobile number for account communication doesn’t work with Canadian mobile phone numbrer. What to do?
I am a Canadian resident with a condo in the US with Comcast Xfinity internet and TV service. My account setup asks for a mobile phone number as well as password and Authentication App. I provide it to receive an SMS text code and no text is received by me. Is this a known issue for non-US mobile phone users in receiving texts from Xfinity? Is there a solution?
XfinityRay
Official Employee
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3K Messages
1 day ago
Hello, user_agilom. We are not able to text a Canadian number with the codes. We can get this set up with you and use your email address so you are able to receive the code.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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