Xfinity reps falsifying information

Question

When I called to extend my promo (because a previous agent guaranteed I’d be able to, which I found out was a lie), the agent I spoke to said that my bill would increase by $50. I explicitly asked why my current bill came out to less that but was told it was because it wasn’t updated online yet. So I took the deal she offered me. The following day I confirmed online that, had I not changed my plan, I would’ve paid LESS than the plan she switched me to! Consequently, I spent over 2.5 hours, talking to 6 more different agents, many of whom also provided false information (ie. saying they couldn’t reverse the changes). I was also guaranteed a supervisor would call me back within 2 hours from an 800 number but never did. This is unacceptable business practice & I believe I should be appropriately compensated for the undue stress and time I went through because I was consistently given inaccurate information.

6952550 · Answer

I, too, have a complaint about these manipulative sales tactics. The resolution I would like to see from this complaint is that I would like you to return my internet package to the same charge and service that I was paying for before October 26th. On October 26th, I received a call from one of your representatives while I was in the middle of a virtual work meeting. Despite me indicating several times that I was not able to take the call at that time, she persisted, and continuously informed me that the internet plan I was on was 'about to expire.' This phrasing was misleading and vaguely threatening, and I do not appreciate it. I was then coerced into a more expensive internet package, of which I did not hear the name or details because, as I mentioned, I was in the middle of a work call, and I could barely hear the representative on the phone. I DID make out that I could be refunded at any time within 30 days in accordance with your 30-Day Satisfaction Guarantee. I would absolutely like my money back, as I am extremely dissatisfied. Not only is the quality of your service extremely poor (I live in a 4-room apartment and it is ludicrous that I cannot connect to the wifi in two out of those four rooms without paying for 'wifi extenders'), I have on several occasions felt that the sales practices employed by your representatives are dishonest and, quite frankly, sleazy. It makes no sense that I am now paying approximately $20 more per month when I am enduring the same atrocious connectivity issues on a daily basis. I do not want or need TV services--please remove this from my account.  Xfinity, please rectify this immediately or I will be canceling my service with you and pursuing legal action.

Customer Service

Youngmixx

Xfinity reps falsifying information

Responses

6952550

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