Xfinity reps falsifying information
When I called to extend my promo (because a previous agent guaranteed I’d be able to, which I found out was a lie), the agent I spoke to said that my bill would increase by $50. I explicitly asked why my current bill came out to less that but was told it was because it wasn’t updated online yet. So I took the deal she offered me. The following day I confirmed online that, had I not changed my plan, I would’ve paid LESS than the plan she switched me to! Consequently, I spent over 2.5 hours, talking to 6 more different agents, many of whom also provided false information (ie. saying they couldn’t reverse the changes). I was also guaranteed a supervisor would call me back within 2 hours from an 800 number but never did. This is unacceptable business practice & I believe I should be appropriately compensated for the undue stress and time I went through because I was consistently given inaccurate information.