Xfinity Representative Lying

So my wife sees that our bill went up and gives them a call to ask why. We have a grandfather plan and we call up. They state blah blah it is an increase and says we have this other plan that is the same thing with faster internet and is 10 dollars cheaper. So my wife says sure and signs up. Not even 30 minutes later out Netflix won't work and she calls back. Turns out, it's 10 dollars cheaper with literally none of the premium channels or Netflix. The agent straight up lied to us and she called back within in the hour and started pulling the. Well we can't switch you back you need to talk to a Supervisor etc....

Mind you we have been customers with Xfinity for 20 plus years, and this is how they treat people?

I have no doubt nobody is going to call us back, we are giving them a week to correct this and if not switching over to Verizon. We are so tired of the [Edited: "Language"] poor customer service and the lying from Xfinity agents.