Xfinity reneged on contract

I have this email for whoever it may concern and since I can't seem to find a corporate email to send it to, I'll just leave it here.

I am writing to you to express my extreme dissatisfaction with the recent disruption of service and the conflicting information I have received regarding my account and my girlfriend's account at the same address, (not going to post it for the public eye). I initiated a new Xfinity service account. My girlfriend, already had an existing Xfinity account at the same address. Before proceeding, I explicitly confirmed with your representatives on the phone that establishing a second, separate account was possible, given that we had an open wall jack. I was assured this was the case.

Subsequently, a technician was dispatched to our home to install the necessary splitter, enabling both modems to function independently. For the first month, everything operated as expected, and we had no issues with either service.

However, shortly before my first bill was due, my girlfriend's service was abruptly paused. Upon contacting your customer service department, we were informed that having two separate accounts at the same address was not permitted, and we were told we had to choose which account to close. I was forced to forfeit my service.

This situation is unacceptable, and frankly, it's bewildering. I was explicitly told that separate accounts were possible, and a technician was sent to our home to facilitate this arrangement. It is outrageous that you would allow me to open the account, send a technician to install the equipment, and then terminate my service.

To add insult to injury, this service disruption has also resulted in the termination of my cellphone service, which I have through Xfinity.

I signed a two-year contract for this service. My need for this service was not casual; I am a daily live streamer and broadcaster on multiple platforms, and I specifically inquired about a separate account so that my modem could be hardwired directly to my computer, ensuring a dedicated connection with no other devices connected. Your company's actions have directly impacted my ability to work and fulfill my contractual obligations.

I request immediate action to rectify this situation. This includes:

Restoring my service immediately.

Ensuring that both accounts can function independently, as initially promised and set up by your technician.

Providing a clear explanation as to why I was given incorrect information and why the installation was approved.

Expunging the current pending balance on my account and providing a clean slate, given that I was not the party who reneged on the contract.

I expect a prompt response to this complaint and a resolution to this issue. I can be reached at the number and email associated with my account.

Hope to hear back sooner, rather than later.