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chrissli
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9 Messages

Friday, December 27th, 2024 9:30 PM

Xfinity refuses to honor my request to cancel service.

I have been on X-finity chat support for over half an hour repeatedly requesting for my service to cancelled, effective immediately. I've cycled through 5 agents who all ghosted and transferred me without explanation. I am requesting Xfinity to confirm in writing my service has been cancelled and that my last billable date for the December, 2024 cycle is today, 12/27/2024.

Question

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Updated 

4 months ago

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EG

Expert

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110.3K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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1.5K Messages

4 months ago

@chrissli thank you for using the Community Forums page to reach out regarding your account services. I would be happy to assist you with your account and appreciate you giving us the opportunity today. I can see you previously sent us a direct message already, in the future please allow someone to request one before sending it. This can cause unnecessary delays and is actually against the rules of the forum. I will continue our interaction in that direct message thread and circle back here afterwards. 

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chrissli

9 Messages

It's been five hours and I'm still being ignored. I'm requesting someone from the "executive relations" or "corporate team" to be assigned to my case and reach out to me directly.

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4 months ago

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chrissli

9 Messages

Still waiting confirmation that "executive relations" or "corporate team" will be reaching out to me.

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4 months ago

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chrissli

9 Messages

Completely ignored by customer service for an entire day. Only source of comfort is I can leave X-finity.

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4 months ago

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XfinityEva

Official Employee

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1.6K Messages

Please make sure to check your direct message as we are still awaiting your reply to verify the account. This is time sensitive and the code must be verified within 15 minutes of being sent. Please let us know through direct message when to send again. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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chrissli

9 Messages

I did verify the code a minute after it was sent. No one responded until the next day to say the code has expired. Your direct message system is designed so that the agent will ask for the code, then ghost until hours later when they can say you need a new code to proceed, in other words...keep customers in a never-ending loop of non-response. 

[Edited: "Personal Information"]

(edited)

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4 months ago

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