Visitor
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1 Message
Xfinity refuses to cancel my account after hours of phone calls and several confirmations of them saying it is canceled.
I am going to try posting this on here because I have explored every single other avenue. I canceled my Xfinity because I moved states. I have spent HOURS on the phone speaking with what sound like are very advanced bots as well as their supervisor. I have been given confirmation numbers for canceling and confirmation that I canceled before and I still keep getting bills. I am seriously at my wits end. I have never in my life dealt with customer service like this. I don’t have hours to spend on the phone every day only to get frustrated and not even have the freaking thing settle. To say I’m livid at this point is an understatement.
EG
Expert
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118.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4K Messages
2 hours ago
Hello, @user_s2n5r0! We are happy to check on your account and ensure things are perfect. You should see the final bill come by USPS mail. That shows the corrections from closing the account and breaks down any final balance or show the refund due. It is sent to the billing address on file a few weeks after closing the account. I will need to speak with you in a direct message so I can access the account and check further on this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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