Xfinity refuses to allow me to upgrade NETFLIX from Standard resolution with highly annoying adds to premium higher resolution NO ADDS

Your plan change was declined Plan Change Issue Hi xxxxx, Unfortunately, Xfinity didn’t approve your plan change because they need you to contact them to get your plan change approved. We moved you back to your previous plan for now, but please contact Xfinity to resolve the issue. Partner Xfinity Current Plan Standard with ads Declined Plan Premium We're here to help if you need it. Visit the Help Center for more info. The Netflix team View All TV Shows & Movies Questions? Call 1-844-505-2993 121 Albright Way, Los Gatos, CA 95032, U.S.A. Notification Settings Terms of Use Privacy Help Center This message was mailed to [Edited: "Personal Information"] by Netflix