Skip to main content
croquet's profile
croquet
1st Topic

Visitor

 • 

1 Message

05/07/2026 7:04 PM

XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL

I switched to Yahoo email at Xfinity recommendation.  I worked on my computer and phone horribly.  Deleted it I think but not sure it is entirely gone.  Need to find out how I return to email program I have been  for years with Xfinity.  I'm a customer since 1997.  Spen 40 minutes with chat with no help and was never given a phone number of live agent to explain my problem so I could get back my email.

Question

 • 

Updated 

4 hours ago

135

4

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

3.5K Messages

4 months ago

 

croquet, Hi there! Thank you for reaching out. As a consumer myself, I can understand how frustrating this experience has been. Especially after the time you’ve already spent trying to get help. We definitely appreciate your many years with us. You've reached the right support team of experts to help over social media. I do want to provide some clarity on the email change. Once an account is upgraded to Yahoo Mail and their terms are accepted, the email platform is managed directly by Yahoo, and Xfinity no longer has the ability to revert it back or provide full support for that mailbox. This change is intended to be permanent. If you’d like to continue using your email, you can still access it through Yahoo or set it up in a third‑party email app (like Outlook or Apple Mail) using your Yahoo account settings. For further assistance with your Yahoo email account, you can visit this link here. You can also contact Yahoo Support directly at 1-866-764-7650 for more help with access or setup. I truly understand this isn’t the experience you were hoping for, and I appreciate your patience while navigating it. If there’s anything else on your Xfinity account we can help with, were absolutely here for you.

 

2

0

user_vfuym2

Visitor

 • 

1 Message

i wish i never switched to yahoo....their platform is NO WHERE NEAR COMCAST AND IT [Edited: "Language"].  By the way, YAHOO automatically deletes your emails in the deleted folder EVERY 30 DAYS, not like comcast where i can delete emails once a year that are in my delete box,, i.e. from say 2024, also, try reading an email that has 5 different conversations on it, let alone try to print those five conversations in order, AND when a person highlights an answer to a question in yellow, it will not be highlighted in yellow when you print it.  I HATE YAHOO, AND I HATE THAT XFINITY CHANGED OVER TO A LESS THAN SATISFACTORY SERVICE.   Time to find another solution i.e. company to go with as xfinity currently [Edited: "Language"].

(edited)

Like

Reply

3 months ago

0

Again

Expert

 • 

34.9K Messages

@user_vfuym2​ 

Are you using yahoo.com webmail?  Try using a third party email app instead and see what results you get.  And, just an FYI, since you've migrated we can no longer troubleshoot problems for you.  That's now up to Yahoo!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Like

Reply

3 months ago

0

Again

Expert

 • 

34.9K Messages

4 months ago

@croquet 

I think if you deleted your comcast.net account at yahoo.com your email address is gone.  You can try calling the number @XfinityGabriel gave, but you probably have lost your email address permanently.

0

0

BruceW

Gold Problem Solver

 • 

27.7K Messages

4 months ago

... Deleted it I think but not sure it is entirely gone. ...

Email accounts at Yahoo have a delete grace period. See https://help.yahoo.com/kb/close-reactivate-yahoo-account-sln2044.html.

0

0

user_jj5124

Visitor

 • 

4 Messages

6 hours ago

Yahoo sucks.  I do not get pic files sent via my iPhone and Yahoo is loaded with adds.  I would like my 2 email accounts restored to Comcast, I do not care about past emails as I have those stored.  At the time I switched, I was forced to do so.  Now Comcast has changed their tune and are not forcing clients to switch.  At least they can do is to accept those unhappy customers back.  I am a user for 40 years.  

1

0

forum icon

New to the Community?

Start Here