XFinity Punishes Long Time Customers And Rewards Brand New Ones

   Let me start by first off saying that I can not wait for AT&T to finishes the fiber lines in my neighbor hood. Xfinity has horrible service and zero care to retain long term customers. I have been with Xfinity for several years and have never missed a payment. So, loyal and reliable both fit me as a customer. I have been paying for 400mbs for several years now. My download speeds always seem to make it back down to 10mbs only. After experiencing this problem for the last 2-3 months. I called Xfinity once again to get it fixed. After, making the appointment to have a technician come out to troubleshoot the issues. For no reasons at all, the appointment was canceled by Xfinity. They were suppose to arrive last Wednesday. Prior to this, I received a telephone call asking me if I would like to reschedule, I declined. Then, I get a text message 10 minutes later asking me if I would like to reschedule. Again, I declined. Finally, two hours later, my wife received a phone call. The agent tried to talk her out of this appointment. She tells them. No, that she wants to keep the appointment. As mentioned, Wednesday comes, they do not show up.

    So, after a no show I call the call center. While, I was online looking for the number. I noticed plans for new customers. And they are MUCH CHEAPER than what I currently pay. And for over double the speed. When I finally get a manger on the phone. I brought up my inter speed issues and explained to him that I feel that I am being punished for being a loyal customer as these rates are not available to me. He tells me that after the trouble ticket is fixed to call back. And that he sees no reasons why I would not be able to sign up for one of these deals with a new two year contract.

    Which brings me to today, I called Xfinity and explained to them what I just explained above about the internet plans. The agent then ask me to hold for a "manager". The manager explained that I cannot signup for a new two year agreement. And the other "alleged manger" did not know what they were talking about. And then, she goes on to try to sale me cellphone service and other things that I did not call about vs addressing the issue. Long story short, she did not allow me to sign a new two year agreement for better rates.

It is as clear as day that Xfinity cares more about new customers than keeping old ones. And as soon as I have the opportunity to leave them, I am for AT&T fiber. Because, they have shown me time after time that being a loyal customer and retaining you means nothing. Goodbye to this company.