Visitor
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5 Messages
Xfinity Promotional Offer Not Fully Honored – No Gift Card Received
I’m back again because this still hasn’t been resolved.
Despite multiple calls, messages, and even providing screenshots to prove I qualified for the promotional offer, I still have not received the $200 Amazon gift card that was included when I signed up for Xfinity Internet.
The free unlimited data was eventually honored — but only after weeks of pushback and having to prove that the offer existed. Now, it feels like the same stall tactics are being used regarding the gift card.
I was given a number to a third-party company that supposedly handles gift card fulfillment, but they told me it’s on Xfinity to initiate the process — which clearly hasn’t happened. So I’m stuck in the middle with no card, no answers, and no accountability.
This isn’t just poor customer service — it’s deceptive. If a company advertises a promotional offer, it should be honored without the customer having to jump through endless hoops.
I’m asking once again for someone at Xfinity who can actually take responsibility and resolve this to step in. Where is my $200 Amazon gift card?
XfinityAlfonso
Official Employee
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2.2K Messages
7 months ago
Good evening theloniusbone thank you so much for taking the time out of your day and reaching back out following up on prior conversations. We will do all we can to assist in this and fully resolve this gift card situation.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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PlanetPluto
Visitor
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2 Messages
5 months ago
Is your issue resolved?
Having the same issue here. I switched to Xfinity 1100 Mbps Internet on 3/17 since there was a $200 gift card promotion with this internet speed tier. Until now I still haven't received the $200 gift card. Every time when I chat with Xfinity agent they said the card will be either mailed or emailed soon but never happened. Last time they provided a number for the card management company. I called and they said they couldn't find any information about this $200 gift card.
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user_r9kgj1
Visitor
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3 Messages
3 months ago
Did they resolve this? The same thing is happening to me
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user_yw284r
Visitor
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1 Message
2 months ago
I am in the same boat! The slick sales guy who sold me internet for home and also 5 mobile accounts said that I would receive a $250 gift card after 3 months. I spoke with someone (Kyle) a couple of weeks ago who was able to finally locate this information and said to call back if not received within 7 to 10 business days at 833-269-9036, and give them a reference number and my email address. When calling back and speaking with either Davidla or Avidla, she could not find any refererence to this and gave me a ticket number to follow back up in 7 to 10 days (again!). I don't have high expectations. I have had Xfinity for personal internet before and have installed and used them for the business I work for as the IT Admin for since 2011 and I will tell you this... if the service is working well then it works really well, but if you have any issue at all and have to work with their support, good luck.
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