Visitor
•
1 Message
Xfinity promotional giftcard expired before activated
When I upgraded my services in March 2022, I was promised to a promotional gift card. I did not receive the gift card until July 2022. I went to use this gift card the other day and realized that it had expired in December 2022. I have never heard of any gift card expiring within six months that seems unreasonable to me. I was incredibly disappointed as I had not even activated the gift card yet or got to use it.
I have called about this issue multiple times, and was told that a case had been created for this issue. However, when I call back to get an update, no one can seem to help me or has any information. I get bounced around from different departments and no department can answer my questions or give me any useful information. I have wasted my time trying to call and get Updates but everyone gives me a roundabout response and excuses which is very frustrating to me. I just want to know if I can get a replacement gift card since I never even got to activate or use this first one.
CCDaryl
Problem Solver
•
828 Messages
2 years ago
@userxyz123
You've come to the right place for assistance. I would be happy to look into this for you and help. Could you please send us a direct message with your full name and address? To send a direct message, please make sure you are signed into the Forums first (if not already), second, click on the "Chat" icon in the upper right (left of the bell), then click on the "notepad/pencil" icon, and lastly click on "Xfinity Support." Thank you.
0
Again
Expert
•
32K Messages
2 years ago
@userxyz123
All gift cards are different, and these gift cards differ from ones you see at a check out, like in a grocery store. These cards do expire after 6 months and should have the expiration date shown on the card. It's always good to read the paper work that comes with the card. 😉
0
0