Good Afternoon, @user_imtmpo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Oh no, we certainly want you to be able to use all the funds as expected. We would recommend reaching out to our Incentive tracker team, they will be able to investigate the cause of the card not being able to be used. You can find their phone number and even send them a message here. Please let us know if you have any other questions/concerns, we are happy to help!
It says I can’t use my card and I know I have money left
Has your card expired? There is an expiration date on it. You may or may not get the card renewed with the balance, but for the most part if the card has expired, you've lost the balance.
XfinityAdrienne
Official Employee
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1.9K Messages
3 hours ago
Good Afternoon, @user_imtmpo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Oh no, we certainly want you to be able to use all the funds as expected. We would recommend reaching out to our Incentive tracker team, they will be able to investigate the cause of the card not being able to be used. You can find their phone number and even send them a message here. Please let us know if you have any other questions/concerns, we are happy to help!
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Again
Expert
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34.2K Messages
25 minutes ago
@user_imtmpo
Has your card expired? There is an expiration date on it. You may or may not get the card renewed with the balance, but for the most part if the card has expired, you've lost the balance.
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