Visitor
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1 Message
Xfinity Promotional Card Not Working
I was given a $200 Xfinity promotional Mastercard. It has been activated but it doesn't work. I've tried charging it for the full $200 as well as smaller amounts and it always declines. I have also tried using it on multiple different websites and through Apple Pay and still declines. Extremely frustrated please help.


XfinityThomasA
Official Employee
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3.3K Messages
16 hours ago
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