Visitor

 • 

1 Message

Saturday, March 28th, 2026 9:01 PM

Xfinity Promotional Card Not Working

I was given a $200 Xfinity promotional Mastercard. It has been activated but it doesn't work. I've tried charging it for the full $200 as well as smaller amounts and it always declines. I have also tried using it on multiple different websites and through Apple Pay and still declines. Extremely frustrated please help. 

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

16 hours ago

 

You've reached the right place for assistance, user_5p2ce7! Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

forum icon

New to the Community?

Start Here