Visitor
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2 Messages
Xfinity promotion support
I was offered the Xfinity "time to switch" mobile phone buyout promotion when i signed up for my new mobile service. I have been trying to fill out the promotion form online but it will not allow me to upload my final Verizon bill. I've tried multiple file formats (PDF, JPG, and PNG) in various file sizes (all less than the 10MB max). All failed.
I have also called the promotional help line at 1-833-269-9036 but i get stuck in an endless IVR loop with no option to speak to an agent. Same thing with the Xfinity chat assistant.
Please help.
XfinityThomasB
Official Employee
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2.3K Messages
8 hours ago
Howdy user_36kbkw
Are you getting a specific error message when you are attempting to upload? 10 MB is a bit big for a screenshot of the bill, but that should upload no worries. Traditionally, the image of the bill must show: the name and logo of the prior post-paid mobile carrier, the date of the bill, the phone number, the brand and model of the phone you are trading in, and the outstanding balance owed on the device payment plan for that phone.
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