Frequent Visitor
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8 Messages
Xfinity problems
1- Local Xfinity store cannot fix anything to solve except a technician.
2- To get a technician, you will have to wait for 6-8 DAYS to get it fixed.
3- Meanwhile, you still have to pay the bill.
I am still waiting for the appointment in day 6. Maybe tomorrow......
XfinityNatalie
Official Employee
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996 Messages
6 hours ago
Hey there, donsig! We appreciate you taking the time to post on our XFINITY Community forum with your recent experience regarding your service issue and appointment concerns. Our team is here to ensure all your issues are fully addressed and resolved. We can review your appointment details to confirm the next steps. To access your account, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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