Xfinity pricing issue

Question

I just moved to a new address.  Instead of creating a new account, Xfinity had me transfer my account.  I was just told by xfinity that if I'd opened a new account I would have gotten promotional pricing of $50/month for gig internet.  Instead I'm paying $80/month.  This seems nuts.  Are others experiencing this same situation?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasA · Answer

user_f6geld - Hello, and thank you for reaching out to us here on the forums and for sharing your feedback. We'd be happy to learn more about your experience and help in every way we can. We appricate you taking Xfinity with you into your new home. Could you tell us how you transferred your services? Did you complete the transfer online, through the Xfinity app, over the phone, or with assistance from a representative?

Customer Service

user_f6geld

Xfinity pricing issue

EG

XfinityThomasA

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