Visitor
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1 Message
Xfinity prepaid
My WiFi haven’t been working this whole month. I have 16 days left till my next refill. I need this fix immediately. There are no outages in my neighborhood l.
Visitor
•
1 Message
My WiFi haven’t been working this whole month. I have 16 days left till my next refill. I need this fix immediately. There are no outages in my neighborhood l.
EG
Expert
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120.4K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.5K Messages
7 hours ago
Hi there! Thank you for reaching out. I can understand how frustrating it must be to be without service for that long, especially when there are no reported interruptions in your area. We'd like to help look into what's causing the issue. Have you already tried restarting the gateway/modem and checking that all cable connections are secure? Have you also checked our support section for our XFINITY Prepaid service at this link here? If further assistance is needed, you can contact the Xfinity Prepaid Internet team at 1-855-75-PREPAID (1-855-757-7372) for help with troubleshooting, activations, and refills.
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