Visitor

 • 

1 Message

Tuesday, September 30th, 2025

xfinity prepaid

The xfinity prepaid app is not working. The dashboard will not load. I cannot logout or use any of the other menu options. The website will not load either. Auto pay also hasn't been working for months.

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Expert

 • 

114K Messages

17 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.7K Messages

17 days ago

 

user_0bfb33 I am sorry to hear you are having trouble accessing the Xfinity Prepaid website and app. You can also receive assistance for Xfinity Prepaid by phone at 855-757-7372.

 

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