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user_292ce2
1st Topic
Originator

2 Messages

Sunday, August 6th, 2023 1:07 AM

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Xfinity Prepaid Promotional Card

Hello I recieved a 200$ prepaid visa for the promotional yall were having but I have not been able to use the card even after activating it online in accordance with the website on the back of the card. How can I use this card online on paypal or what have you.

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3 years ago

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XfinityRay

Official Employee

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3.8K Messages

3 years ago

Congratulations on the $200 reward, @user_292ce2! That is great! You should be able to use the card as you would a debit card. Do you get a certain error message when you try to use it or what happens?

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user_292ce2

2 Messages

@XfinityRay​ yes, it always has a card error and says to contact the bank. Or it says the card was declined

3 years ago

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XfinityRay

Official Employee

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3.8K Messages

Hi, @user_292ce2! I hope you are having a fantastic Friday! I wanted to circle back with you today. Have you been able to call the card company and resolve the issue with using the card? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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XfinityRay

Official Employee

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3.8K Messages

3 years ago

Thanks for your response, @user_292ce2. For that type of error, you would want to reach out to the phone number listed on the back of the card. They can ensure the card is working properly so you can use it. 

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EG

Expert

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117.1K Messages

3 years ago

The concern is not "Community Knowledge Base" related............................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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