Greetings, @user_en98zz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your billing change request. I want to ensure you’re able to get in touch with an awesome Xfinity Prepaid expert to help get this resolved. Due to account security, our options with Xfinity prepaid accounts are very limited. We're unable to perform any billing or account specific requests over this platform.
You should be able to reach someone by phone at (855) 757-7372, or through our secure online chat at https://www.xfinity.com/xfinityassistant/?intent=skill.connectivity.prepaid.main.
@user_8jcarr Good morning! Thank you for reaching out to our Community Forums Team for assistance with your services. We definitely want to get you up and running as quickly as possible. Have you had a chance to reach out to our Xfinity Prepaid Service Team to see what could be causing the issue?
https://www.xfinityprepaid.com/
1-855-757-7372
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi, user_sxd4wl. Thanks for reaching out. You will need to work directly with the Xfinity Prepaid team to reactivate your Xfinity Prepaid Internet service. You can go through the website at https://www.xfinityprepaid.com/ or call 855-757-7372.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_n2pl06! Is your comment also related to Xfinity Prepaid Internet? If so, please call our Prepaid department directly at 1-855-75-PREPAID (1-855-757-7372). They are there to help you with all your Prepaid Internet concerns! And let us know if that helps :)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
1.6K Messages
10 months ago
Greetings, @user_en98zz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your billing change request. I want to ensure you’re able to get in touch with an awesome Xfinity Prepaid expert to help get this resolved. Due to account security, our options with Xfinity prepaid accounts are very limited. We're unable to perform any billing or account specific requests over this platform.
You should be able to reach someone by phone at (855) 757-7372, or through our secure online chat at https://www.xfinity.com/xfinityassistant/?intent=skill.connectivity.prepaid.main.
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user_sxd4wl
1 Message
7 months ago
I need to reactivate my service
1
0
user_n2pl06
1 Message
7 months ago
Change my card nomber
1
0