Visitor
•
1 Message
Xfinity prepaid internet
My modem stopped working..has been going in and out for the last few days...I pay $45.00 a month for this?... customer service says they can send out a technician and charge me $100...... Why?
I've paid my bill every month for the last year... Xfinity won't compensate me for the many hours I've lost on the internet. At at the end of my rope.. Don't know what to do next. I guess I'll be switching to A T & T or some other dependable internet service...any suggestions?
XfinityChelseaB
Official Employee
•
1.2K Messages
3 years ago
Hello @user_552d2f! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with your prepaid services! We do have a great team of prepaid specialist that would be more than happy to get you taken care of! Check out this link for more support: https://comca.st/3ChTETY
Also, you can give them a call at 1-855-75-PREPAID or 1-855-757-7372.
0
0