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user_dy3epm
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Tuesday, May 27th, 2025 1:48 PM

Xfinity prepaid gift card

My salesman told me I could use the prepaid promotional $500 gift card to pay off my phone with Verizon when I switched carriers so I got a new phone with Xfinity. Now Verizon won’t take the prepaid gift card. Do you have any suggestions on how I pay off the Verizon bill with the gift card you provided?

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2 days ago

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XfinityThomasB

Official Employee

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2K Messages

2 days ago

user_dy3epm What the reason they had informed you the Visa was not able to be used? The card would function just like a standalone Visa card. Here is the FAQ page on their website that outlines they accept Visa. 

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user_dy3epm

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@XfinityThomasB​ when I enter the card to pay the bill it says they don’t accept this card and mine says Mastercard 

(edited)

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2 days ago

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XfinityThomasB

Official Employee

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2K Messages

It actually says they also support Mastercard user_dy3epm. Have you attempted to call them or stop by a Verizon Store? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_dy3epm

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I will call them today 

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2 days ago

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XfinityThomasB

Official Employee

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2K Messages

Great! user_dy3epm Happy to hear. I am sure they will get this all sorted out. Thank you again for getting us in the loop. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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