Visitor
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3 Messages
Xfinity prepaid gift card
My salesman told me I could use the prepaid promotional $500 gift card to pay off my phone with Verizon when I switched carriers so I got a new phone with Xfinity. Now Verizon won’t take the prepaid gift card. Do you have any suggestions on how I pay off the Verizon bill with the gift card you provided?
XfinityThomasB
Official Employee
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2.3K Messages
5 months ago
user_dy3epm What the reason they had informed you the Visa was not able to be used? The card would function just like a standalone Visa card. Here is the FAQ page on their website that outlines they accept Visa.
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user_yv0tzr
Visitor
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1 Message
1 month ago
I'm on the phone with the virtual card company xfinity uses, Blackhawk, and they say that the card is "not intended" to be used to pay bills (i.e., paying off what we owe Verizon.) I can use it to buy goods and services, but not pay off Verizon. This is in direct contradiction to how Xfinity has been marketing this whole promotion. I have encountered problem after problem since I signed up with Xfinity--it took FOREVER to get the prepaid card; it's lower than what I proved to them I owe Verizon for my old phones (but I'm SO TIRED of dealing with them I'm letting that slide); and now, I can't even use it for what I was told I could use it for. At every step of the way, this has felt like a SCAM.
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