1 Message
Xfinity Prepaid Gift Card replacement
Hi, I received an Xfinity gift card and it expired two days ago before I was able to activate or use it. I saw other posts on here saying I could direct message a representative about potentially having a replacement card issued since the card was never even activated. Does anyone know if this is the case?
It would be incredibly helpful to have that extra bit of funds.
Thank you for any help or advice you might have
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Hello, @Jakleton. Thanks for reaching our Forums page regarding the Prepaid Gift Card, You've reached the right team and we can certainly help! Please send a DM with your full name and the full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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