1 Message
Xfinity Prepaid Gift Card Expired
Hello,
I just realized my Xfinity Prepaid Visa Debit card expired recently. I just two toddlers and the expiration date snuck up on us. We haven’t even used dollar on the gift card yet or even activated yet. Would you be able to send us a replacement gift card? Our family would greatly appreciate the gesture.
Thank you,
Nick
XfinityVianney
Official Employee
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2.1K Messages
9 months ago
Thank you for reaching out and creating a new post. I appreciate you taking the time to contact us for help. We are a full-service team, so you've reached the right place for help.
First, congrats on the new additions to the family. I have two boys, ages 2 and 4, so I know how hectic life can get with a couple of toddlers. I understand you never activated or used the card, which means it can be issued. That would not be the case if you had used the funds before it expired.
The next step would be to contact the support team here: https://www.xfinityincentivetracker.com/contactus. They work with customers who never got their gift card, lost their gift card, or need another reissued after expiration. You can call the number listed to get started, and I'm confident they can help.
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