Visitor
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1 Message
Xfinity Prepaid Card
Hi, I received a Xfinity prepaid mastercard and did not realize it had an expiration, I did not use any of it, can it please be reissued as it would be a huge help.
I called the card services number and they were unable to help me, thank you
XfinityMarshante
Official Employee
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968 Messages
4 hours ago
Hello @mvb2026, thank you for taking the time to leave a post. Sorry to hear about the trouble with your prepaid Mastercard. I know how disappointing it must feel to realize the card expired before you had a chance to use any of the funds. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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