Visitor

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3 Messages

Saturday, September 27th, 2025

Xfinity Prepaid Card Rejecting

I received a 200 dollar prepaid debit card, and it rejects everywhere I attempt to use it. 

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Official Employee

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1.9K Messages

22 days ago

joemb2001 thank you for using the Xfinity Community Forums page to reach out regarding your prepaid gift card not working as intended. I know I would want to be able to take full advantage of any funds available to me. Have you checked to ensure that the prepaid card has not already reached its expiration date?

Visitor

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3 Messages

@XfinityMarcus​ I only just joined Xfinity and got it, so I assume no. The expiry is not this year

Official Employee

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1.9K Messages

In that case, joemb2001 , it's a great thing you are connected to the Xfinity Forums team. We are more than capable of getting to the bottom of this concern with your gift card. Send over a direct message with your full name and complete service address to get started. We'll grab a bit of information from you and take a closer look into what exactly is going on with the card, then circle back to this thread afterwards. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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Expert

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32.8K Messages

22 days ago

@joemb2001 

Have you registered the card?

Visitor

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3 Messages

As far as I can tell yes

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