Visitor
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2 Messages
Xfinity Poor service
I took Xfinity mobile service under line number 630-XXX-XXXX by shopping new device from Xfinity. But because of the poor network I returned that device with service cancellation on 02-23-2026 which was within the return period.
At the time of cancellation of the service one of your agents working in (South Asia region) promised to get back my old line number by putting a swapping command. But he put one condition that once Xfinity receives the device they would start swapping the number. And he forcefully gave me another number, 224-XXX-XXXX.
The above said new device (iphone 17 pro) with my number 630-XXX-XXXX was delivered to Xfinity - address MOUNT JULIET, TN, US, on 02-25-2026 at 11:44 am but still Xfinity has not been swapped my old number 630-XXX-XXXX. It's almost 24 hrs but still the number swap has not been done, why?
Why was your agent assured about swapping once Xfinity receives the device? It was not our deal to give me a new number 224-XXX-XXXX but that agent gave me. All I wanted was my old number back. Please check our chats dated 02-23-2026.
Also, I reached customer care on chat with ONE SUPERVISOR (a copy of the chats is attached herewith) but he was also helpless. Then what is the use of your customer support 24x7? Also my old device Z Fold 7 is in the custody of Xfinity under trade in program.
Please note and revert back....
XfinityBenjaminM
Official Employee
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2.7K Messages
6 hours ago
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