Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

Thank you for reaching out today. I am sorry for the way you feel about your services. You can purchase your own retail modem for use with your Xfinity Internet and/or Voice service, as long as the equipment is certified to work on our network. Before buying from the retailer of your choice, please go to https://comca.st/3qopLxI to find certified retail equipment that supports your Internet speed tier. At times owned modems may become non-supported devices therefore you would need to buy a new modem. This is why having the Xfinity Gateway is great to have for just incase the modem stops working or is no longer able to be updated we would swap out with a new modem without an issue. 

As far as our apps, while activating an xFi Gateway or an approved modem/router is simple with the Xfinity app (download via App Store or Google Play). You can still use the link: https://comca.st/3CaeF1S to activate services but would need to hook up your devices and secure a temporary internet connection to complete activation this way. 

do you even read what I said or just rolling out the .......

The modem is compliant and is functioning.

It got kicked of the network WITHOUT any warning or reason.

I don't care if you have a compliant list it is not relevant. The industry deems this modem compliant, the fact it worked for years proofs this the fact it is connect and functioning on your network proofs it .

Xfinity just refuses to connect it to the internet for now it has setup a connection and communicates fine with the modem, and that is against the law.

And I am sorry to say you sell internet but to connect to internet you need internet...... is that what you just said?

How bonkers is that anybody heard of a chicken and egg problem. And just to be clear here xfinity has a monopoly around here so good luck finding internet somewhere else first to connect your internet that you bought from xfinity.

interesting the word security gets edited for language ...... what ever. edit all you want throw the post away it does not make you follow the law

so this is the link you suggested

which still takes you to a sort of activation

then you get this screen ... looks good right

then this screen ... all fine and dandy we can use the internet now

but wait no we need to activate again? and now only with the app....

I caved downloaded the app tried there but now I only get to see this after signing in.

and just to confirm it is not a missed payment or something silly

..... so much for being transferred to the supervisor this was over an hour ago

ps on the "certified " there are even 4x4 docsis 3.0 modems. mine is perfectly fine.

still no answer still no internet and a new fault message from xfinity activation pages

Bad Message 431

reason: Request Header Fields Too Large

and the app is now looping in the assistant too I can't even talk to a representative.

expect a bill for greivance a new modem and my time this is ridiculous.

This time xfinity did reply to my dm in 2 hours. However as I saw this message above fairly late as I was for hours in chat with xfinity.

Long story short xfinity won and I don't want to waist my time any further pursuing the old modem and I caved and bougth a new modem that was on the "list"

Happy to tell you that the nightmare was not over then..... I was multiple fruitless hours in a chat with xfinity until there was no reply anymore.

After that I tried diligently another countless times to activate and at some point xfinity was friendly enough to let my data go back and forth from the rest of the world wide web.

Xfinity please comply to the law

secondly please reimburse me for

my time

my effort

my costs

my agitation.

my damages for not being able to work and study from home

my fees that where paid in feign for xfinity were actively NOT providing me service

For xfinity is still not complying to section 6929 [of the Communications Act].

p.s. that xfinity requires you to have a smartphone with either android or ios and working internet without xfinity internet is absurd. Now in theory you could call and make it work but that would have not worked here since the 2nd line support was not able to connect me either.

on the other hand there are plenty of ppl buying internet and voip services so ..... how they are going to call xfinity to connect to internet is a mystery to me.

please just rethink your activation process because it is fundamentally flawed. I know you can always do a service call ...... and have somebody drop at your house ..... its almost 2022 come on.

i guess xfinity won.

I bought a new modem and the governing body does not care